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Talkout Wellness – Your Trusted Counselling Partner

The Client Consent Agreement outlines the terms of service between you and Talkout Wellness. By agreeing, you confirm that you understand and consent to the terms and conditions of the counseling services provided by Talkout Wellness.

1. Services Offered

 

    • Talkout Wellness provides counselling services through trained and qualified freelance counsellors.

    • Counselling sessions are offered online via secure platforms, ensuring privacy and confidentiality.

    • The services are supportive and therapeutic but do not include medical diagnosis or prescriptions.

2. Confidentiality

 

    • All information shared during counselling sessions is confidential. Your privacy will be respected, and no details will be shared without your explicit written consent, except in the following cases:

       

        • If there is a risk of harm to yourself or others.

        • If mandated by law (e.g., court orders, legal investigations).

        • In cases involving abuse, neglect, or threats to minors or vulnerable individuals.

3. Emergency Situations

 

    • Talkout Wellness is not equipped to handle emergencies.

    • In the event of a crisis, please contact your local emergency services or helpline immediately. Your counsellor can guide you toward appropriate resources but cannot intervene directly in emergencies.

4. Session Details

 

    • Sessions are conducted by appointment and are typically 45–60 minutes in duration.

    • Cancellations must be made at least 48 hours before the scheduled session. Cancellations made less than 48 hours in advance may incur a charge.

    • If you are unable to join the session within 15 minutes of the scheduled time, it will be considered a “no-show,” and the session fee will apply.

5. Payment and Refund Policy

 

    • Payment for sessions is to be made in advance through the platform’s secure payment gateway.

    • Refunds are not provided for completed sessions or no-shows.

    • For cancelled sessions with proper notice (48+ hours), the payment can be applied toward a future session.

6. Rights and Responsibilities

 

    • Your Rights:

       

        • To receive respectful and nonjudgmental counselling services.

        • To terminate the counselling relationship at any time with prior notice.

    • Your Responsibilities:

       

        • To attend scheduled sessions on time.

        • To communicate openly and honestly with your counsellor.

        • To ensure a private and distraction-free environment during sessions.

7. Technology Use and Privacy

 

    • Talkout Wellness uses secure platforms for counselling sessions to maintain confidentiality.

    • While all reasonable precautions are taken, clients understand that no technology is completely risk-free. By signing this agreement, you consent to the use of online platforms for your sessions.

8. Feedback and Testimonials

 

    • Feedback is encouraged to help us improve our services.

    • Client testimonials may be used for promotional purposes, but only with your explicit written consent.

Acknowledgment and Consent

 

    1. I have read and understood the terms outlined in this agreement.

    1. I consent to receive counselling services from Talkout Wellness.

    1. I am aware of the confidentiality limits and the platform’s policies regarding cancellations, payments, and emergencies.

Thank you for choosing Talkout Wellness. We are committed to supporting you on your mental health journey.